Privacy Policy

Last Updated: January 26, 2026

Silicon Valley Smart Hands LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.siliconvalleysmarthands.com, use our services, or communicate with us.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Schedule and manage appointments or service requests.

• Send you confirmations, updates, security alerts, and support messages.

• Respond to customer service requests.

• Process payments and refunds.

• Email you regarding your account or order.

• Send you SMS text messages (only with your explicit consent) regarding your inquiries, orders, and service updates.

3. SMS and Mobile Messaging Privacy (Strict No-Sharing Policy)

We respect your privacy regarding your mobile phone number and the content of your text messages.

Mobile Information Sharing Exception: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Opt-Out: You can decline to receive SMS messages at any time by replying "STOP" to any of our messages.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. However, this explicitly excludes mobile phone numbers and SMS consent data, which are never shared for marketing purposes.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Right to Know and Access

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

• The categories of personal information we collected about you.

• The specific pieces of personal information we collected about you.

Right to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (e.g., if we need the info to complete a transaction or comply with legal obligations).

Right to Opt-Out of Sale

We do not sell your personal information. We do not sell mobile phone numbers or SMS consent data to third parties.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

• Deny you goods or services.

• Charge you different prices or rates for goods or services.

• Provide you a different level or quality of goods or services.

Exercising Your California Privacy Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by using the contact information below.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Silicon Valley Smart Hands LLC

Phone: (408) 409-8115 Email: info@siliconvalleysmarthands.com